Frequently Asked Questions

  • We operate out of a warehouse North of Brisbane QLD

  • We offer free shipping on all orders. Once your order is placed we aim to process your order within 2 business days. Most items arrive within 3 to 10 working days after processing depending on your location within Australia.

  • We currently only ship within Australia. We have plans to be able to ship worldwide in the near future.

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For more information, visit our ‘Refund & Return Policy’ in the footer of our website. 

  • Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.

  • You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at info@vibinco.com.au

     Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.